When it is not obvious what service an animal provides, only limited
inquiries are allowed. Staff may ask two questions:
(1) is the dog a service animal required because of a disability, and
(2) What work or task has the dog been trained to perform.
Staff cannot ask about the person’s disability, require medical
documentation, require a special identification card or training
documentation for the dog, or ask that the dog demonstrate its ability to
perform the work or task.